document.write("\n<P><IMG height=149 src=\"http:\/\/www.consumercritique.com\/dreamcontent\/r.asp?u=\/images\/finedining.gif\" width=200 align=right> <STRONG><FONT size=4>Restaurant:<\/FONT><\/STRONG><EM><STRONG><FONT size=4><BR><\/FONT><\/STRONG>Consumer Critique<\/EM> can provide you with the necessary information for you to see the customer’s point of view. This will assist you in identifying any weaknesses and provide you with the tools needed to train your staff, to increase their performance levels. No matter whether you have a casual dining restaurant or a fine dining restaurant, we can develop a program to ensure your staff in providing top-notch customer service.<BR><IMG height=149 src=\"http:\/\/www.consumercritique.com\/dreamcontent\/r.asp?u=\/images\/shopping2.gif\" width=200 align=right> <BR><FONT size=4><STRONG><A name=retail><\/A>Retail:<\/STRONG><\/FONT><BR>“Customer loyalty and satisfaction is the key to a successful business.” We can assist you with developing a program to aid your employees in providing top level customer service skills. Consumer Critique has put together these programs for shopping malls, individual retail store and grocery stores. With the proper program in place, your staff will learn the necessary tools needed to gain customer loyalty.<BR><IMG height=162 src=\"http:\/\/www.consumercritique.com\/dreamcontent\/r.asp?u=\/images\/realestate.gif\" width=200 align=right> <BR><STRONG><FONT size=4><A name=realestate><\/A>Property Management\/Real Estate:<\/FONT><\/STRONG><EM><BR>Consumer Critique<\/EM> fully understands the importance of your communities running at 100% occupancy. The goal is easier to achieve if your leasing staff have the effective tools to efficiently sell the community to prospective residents. Our team of trained shoppers will provide you with the necessary feedback on what is really happening on all levels of sales and customer service at your communities. We have programs in place for apartment communities, retirement centers and storage facilities.We have also helped develop programs for home sites and condominiums. These programs have assisted the agent’s selling techniques in order to gain higher customer satisfaction. With a competitive market in Real Estate, learning the importance of customer satisfaction is the key to increase in sales. <IMG src=\"http:\/\/www.consumercritique.com\/dreamcontent\/r.asp?u=http:\/\/www.consumercritique.com\/dreamcontent\/content\/internet.gif\" align=right border=0><\/P>\n<P><FONT size=4><STRONG><A name=internet><\/A>Internet:<\/STRONG><BR><\/FONT><FONT size=2><FONT size=3>Customer Service remains important whether customers are interacting with your staff face-to-face or electronically. When questions are posed about your company or business, via your web site, do you know what kind of responses is being provided to the inquirer? Are your employees making a positive first impression? Are they providing correct and accurate information about your company? How long does the inquirer wait for a response? To help answer these questions and many more that you might have come up with; we have developed programs that will help you monitor the correspondence between your staff and the customer. You will be able to see what information is being relayed, if the inquirer’s question is being answered completely and the timeliness of the response. We want to make sure that the information that is being relayed is correct and provided a clear understanding of what your company and\/or product\/service is all about.<IMG src=\"http:\/\/www.consumercritique.com\/dreamcontent\/r.asp?u=http:\/\/www.consumercritique.com\/dreamcontent\/content\/financial.gif\" align=right border=0><\/FONT><\/FONT><\/P><B><FONT face=Arial size=2>\n<P><FONT face=\"Times New Roman\" size=3><FONT size=4><A name=financial><\/A>Financial:<\/FONT><BR><\/FONT><\/B><FONT face=\"Times New Roman\" size=3>Are you operating to the highest standards as far as customer service and quality are concerned? If you are not sure about the answer to this question let Consumer Critique be your eyes to the everyday administration in your establishment and the performance of your employees. Our customer service evaluations provide the necessary information for you to answer this question as well as other questions you may have. <\/FONT><FONT face=\"Times New Roman\" size=3>You want to make sure that every customer that leaves your bank is feeling good about the overall experience. Although everyone has a difference of opinion, having the ability to see and understand what differs with each individual will provide you with an overall view of your business. This is turn, permits you to build on your strengths and work on your weaknesses.<IMG src=\"http:\/\/www.consumercritique.com\/dreamcontent\/r.asp?u=http:\/\/www.consumercritique.com\/dreamcontent\/content\/fitness.gif\" align=right border=0><\/FONT><\/P><B>\n<P><FONT face=\"Times New Roman\" size=3><FONT size=4><STRONG><A name=fitness><\/A>Fitness Centers:<\/STRONG><BR><\/FONT><\/FONT><\/B><FONT face=\"Times New Roman\" size=3>Does your company actually provide the top quality customer service that you envisioned? <\/FONT><FONT face=\"Times New Roman\" size=3>Does your staff greet potential clients with eye contact, smiles and enthusiasm? How do they handle mistakes? Were they attentive to the potential clients needs? <\/FONT><FONT face=\"Times New Roman\" size=3>Consumer Critique provides insight from the customer’s point of view, by having <\/FONT><FONT face=\"Times New Roman\" size=3>Mystery Shoppers report on their direct experiences. When you know exactly what the customer wants and expects, you can better determine how to train your staff to meet those needs. <IMG height=162 hspace=0 src=\"http:\/\/www.consumercritique.com\/dreamcontent\/r.asp?u=http:\/\/www.consumercritique.com\/dreamcontent\/content\/carwash.gif\" width=200 align=right border=0><\/FONT><\/P>\n<P><FONT face=\"Times New Roman\"><FONT size=4><STRONG><A name=carwash><\/A>Car Washes:<\/STRONG><BR><\/FONT><FONT size=3><FONT face=\"Times New Roman\" size=3>Most often the biggest concern for any business owner is employee to customer relations. Product knowledge or presentation of the establishment including cleanliness and convenience is also more concerns any business owner faces. A customized shopping program can provide you with the information to learn if your employees have good customer relation skills, product knowledge and how the average customer feels as they are leaving your establishment. This information is important as it lets you see your strengths and weaknesses, as well as aiding you to prevent any possible loss to your business. <IMG height=162 hspace=0 src=\"http:\/\/www.consumercritique.com\/dreamcontent\/r.asp?u=content\/hotels.gif\" width=200 align=right border=0><\/FONT><\/FONT><\/FONT><\/P>\n<P><FONT face=\"Times New Roman\"><FONT size=4><STRONG><A name=hotels><\/A>Hotels:<\/STRONG><BR><\/FONT><FONT size=3>Customer service is the key to success in any business. Providing discounts, specials or doing special advertising only gets the customer there, but what makes them want to return? The answer is good customer service. Is your staff at the top of their customer service skills? Developing a Mystery shopping program can make sure the answer to the question is YES. Implementing a tailored mystery-shopping program with assist you in determining your overall customer service satisfaction. With this information you can learn where more training may be needed at to make you at the top of your industry.<\/FONT><\/FONT><B><U><\/B><\/U><FONT face=\"Times New Roman\" size=3>&nbsp;<\/FONT><\/P><\/FONT>\n<P>\n<HR>\n\n<P><\/P>\n<P><\/P>\n<P><A name=other><\/A>No matter what type of business you have<EM> Consumer Critique<\/EM> is dedicated to assisting you with developing a program specially targeted to produce benefits in the areas you need most. <\/P>\n<P>Most often the biggest concerns for any business owner is employee to customer relations, employee performance, product quality or presentation of the establishment including cleanliness and convenience. The information we provide you can help you to identify areas of strength and weakness, so steps can be taken to correct problems that are occurring, which could cause a potential loss in business. This valuable information can also allow you to monitor the success of the program, as well as improve on areas of concern. <\/P>\n<P>Immediate benefits can be seen after implementing a tailored mystery-shopping program. Benefits will then continue to increase long after the program has begun. <\/P>\n<BLOCKQUOTE>\n<P>• Determine customer satisfaction and improve perceived levels of service <BR>• A customer\'s view of your business will help you increase profit <BR>• Report competitive strengths and weaknesses <BR>• Identifies problems, whether large or small <BR>• Targets your areas that require more training <\/P><\/BLOCKQUOTE><FONT size=2>\n<P><FONT size=3><EM>Consumer Critique <\/EM>has also assisted other companies in developing programs to provide them with the tools needed to train their staff to increase their performance levels. Implementing a tailored mystery-shopping program is beneficial to any business. <\/FONT><\/FONT><\/P>");